Refund and Returns Policy

At Manchester English Academy, we are committed to providing high-quality services to our students. Please review our Refund and Returns Policy below to understand our approach to cancellations and refunds.

1. Course Cancellations

Once a course is purchased or registration is completed, we generally do not offer refunds. However, we understand that exceptional circumstances may arise, and we are willing to consider requests on a case-by-case basis. If you wish to cancel your registration or class, please contact us as soon as possible.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

• Unforeseen events: If you are unable to continue due to personal emergencies, medical issues, or other exceptional situations, please contact us immediately with supporting documentation.

• Course cancellation: If we cancel a course or program due to insufficient enrollment or other internal reasons, we will provide a full refund or offer an alternative course.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact us at [insert contact information].

• Provide your registration details (name, course enrolled, and date of purchase).

• Clearly explain the reason for your refund request.

4. Refund Processing

Refunds, if approved, will be processed within [insert time frame, e.g., 10-14 business days] from the approval date. Refunds will be issued using the same payment method used for the original purchase. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Non-Refundable Items

Certain services may not be eligible for a refund, including:

• One-on-one private lessons, once the session has been completed.

• Any services or courses that have been fully delivered.

• Gift cards or promotional discounts used for course purchases.

6. No Show or Missed Classes

We do not offer refunds for missed classes or failure to attend scheduled sessions. If you cannot attend a class, please inform us in advance to explore options for rescheduling or catch-up lessons.

7. Refund for Digital Products

For any digital products or downloadable materials, such as eBooks, worksheets, or recorded lessons, no refunds will be issued once the product has been downloaded or accessed.

8. Modifications to the Refund Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the bottom.

Contact Information

If you have any questions or need assistance with a refund request, please contact us